Help Desks

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AmberCat
Web-based and desktop software for internal and external help desks, customer service, and facilities management.
www.ambercat.com
Avante Solutions
Offers the HEAT software package for help desks.
www.avantesolutions.com
OmniTracker
Customizable workflow tool for bug tracking, quality assurance, help desks and call centers.
www.omninet.de
Symon Communications, Inc.
Manufacturer of electronic LED moving message displays, signs, readerboards and alerting software for ACDs, call centers and help desks.
www.symon.com
Help Desk Horrors
A collection of stories from help desks and support services, drawn from real life with a smattering of fiction and urban legends.
www.gopherit.org
KR Consulting
Management consulting firm for help desks and customer support centers.
www.krconsulting.com